Terms of Use

These Terms of Use (“Terms”) govern your use of the website located at https://www.denversbestheatingandacrepair.com and any HVAC services provided by Denver's Best Heating and AC Repair (“Company,” “we,” “us,” or “our”), a Colorado-based heating and cooling contractor located at 8821 E Hampden Ave Suite 259, Denver, CO 80231. By accessing our website or engaging our services, you agree to these Terms in full. If you do not agree, please do not use our website or services.

1. Services

Denver's Best Heating and AC Repair provides residential and commercial HVAC services including, but not limited to, furnace repair and installation, air conditioning repair and installation, heat pump services, boiler repair, evaporative cooler service, HVAC maintenance, and indoor air quality solutions throughout the Denver, Colorado metro area.

All services are performed by licensed, EPA Section 608 certified, and NATE certified technicians. We hold the Colorado mechanical contractor license required for all HVAC work in the state and carry general liability and workers' compensation insurance.

2. Service Area

Our services are available throughout the Denver metro area including, but not limited to, Denver, Aurora, Englewood, Centennial, Lakewood, Littleton, Highlands Ranch, Westminster, Arvada, Thornton, Broomfield, Parker, Greenwood Village, Golden, and Castle Rock, Colorado. Service availability depends on technician routing and demand. We reserve the right to decline service requests outside our normal service area.

3. Estimates and Pricing

We provide written, upfront quotes before any work begins. Prices are flat-rate, not hourly. The quoted price is the price you pay — we do not add fees after work is completed without your prior approval.

Residential diagnostic fee is $79.95 and is waived when you approve and proceed with the recommended repair on the same visit. Commercial diagnostic fees typically run $150–$250. An after-hours emergency surcharge of $75 applies to service calls placed outside standard business hours (evenings, weekends, and holidays). All surcharges are disclosed before dispatch.

Estimates provided over the phone or via website form are preliminary and subject to adjustment following on-site diagnosis. A final written quote is always provided before any work begins.

4. Scheduling and Appointments

Appointment times are estimates. While we strive to arrive within your scheduled window, actual arrival times may vary due to traffic, prior job complexity, or other operational factors. We will contact you if a significant delay is anticipated.

Same-day service is offered subject to technician availability. We do not guarantee same-day availability for all requests. Emergency calls are prioritized over routine service appointments.

5. Payment

Payment is due at the time of service completion unless prior arrangements have been made. We accept cash, check, and major credit cards. Financing is available through third-party lenders — see our financing page for current options. Financed transactions are subject to the terms of the applicable lender agreement.

Unpaid invoices may be subject to collection proceedings. You agree to pay all reasonable costs of collection, including attorney fees, if legal action is required to collect an unpaid balance.

6. Warranty

Labor Warranty

We warrant all labor performed by our technicians for a period of 180 days from the date of service. If a failure occurs due to a defect in our workmanship during this period, we will return and correct the issue at no additional labor charge.

Parts Warranty

Parts installed by our technicians are warranted for the duration of the applicable manufacturer warranty, which may be up to 5 years on certain parts depending on the component and manufacturer. The specific warranty period for any part will be disclosed at the time of installation or repair. Parts warranties are fulfilled through the applicable manufacturer and are subject to the manufacturer's warranty terms.

Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, abuse, neglect, or unauthorized modifications
• Failures caused by acts of nature (hail, flooding, lightning, etc.)
• Normal wear and tear on components not repaired or replaced by us
• Issues caused by pre-existing conditions in the customer's system, ductwork, or electrical infrastructure that were disclosed or apparent at the time of service
• Failures caused by lack of maintenance following our service
• Refrigerant losses due to leaks in parts of the system not repaired or replaced by us

Warranty service requires a service call to the original service address. Warranty claims must be reported within the applicable warranty period by calling 303-327-9208.

7. Customer Responsibilities

You agree to:

• Provide safe and reasonable access to the equipment being serviced
• Disclose known hazards at the service location (asbestos, mold, structural issues, etc.)
• Ensure pets are secured during the service visit
• Follow our technician's recommendations for system maintenance to preserve warranty coverage
• Not operate repaired equipment in a manner inconsistent with its design specifications

8. Limitation of Liability

To the fullest extent permitted by Colorado law, Denver's Best Heating and AC Repair's total liability to you for any claim arising from our services or this website shall not exceed the amount paid by you for the specific service giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, or property damage caused by pre-existing conditions in your HVAC system, ductwork, or electrical infrastructure.

We are not responsible for pre-existing conditions discovered during a service call that are unrelated to the work performed. We will notify you of any such conditions and recommend appropriate action.

9. Website Use

You may use our website for lawful purposes only. You agree not to:

• Scrape, crawl, or harvest data from our website in a manner that places unreasonable load on our servers
• Attempt to gain unauthorized access to any portion of our website or systems
• Use our website to transmit spam, malware, or any harmful content
• Reproduce or republish our content without prior written permission

All content on this website — including text, images, pricing information, and service descriptions — is the property of Denver's Best Heating and AC Repair and is protected by applicable copyright law.

10. Accuracy of Information

We make every effort to ensure the information on our website is accurate and up to date, including pricing ranges and service descriptions. However, pricing and availability are subject to change without notice. Actual pricing is confirmed in the written quote provided on-site before any work begins.

11. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any dispute arising from these Terms or our services shall be brought exclusively in the state or federal courts located in Denver County, Colorado, and you consent to personal jurisdiction in those courts.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us: