Privacy Policy

Denver's Best Heating and AC Repair (“we,” “us,” or “our”) operates the website https://www.denversbestheatingandacrepair.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information in two ways:

Information you provide directly — When you submit our contact form or request a service estimate, we collect:

• Name
• Email address
• Phone number
• Service address
• Description of your HVAC issue or service request

Information collected automatically — When you visit our website, we automatically collect:

• Browser type and version
• Pages visited and time spent on each page
• Referring URL (how you found us)
• Device type and operating system
• IP address (used for analytics only, not stored directly)

2. How We Use Your Information

We use your information solely to operate our HVAC service business:

• To respond to your service requests and schedule appointments
• To send you confirmation and follow-up emails related to your service request (via Resend)
• To route calls and measure marketing effectiveness (via CallRail)
• To understand how visitors use our website so we can improve it (via Google Analytics)

We do not use your information for email marketing or newsletters. We do not sell or rent your personal information to any third party.

3. Third-Party Services

Our website uses the following third-party tools that may collect data independently under their own privacy policies:

Google Analytics 4 — We use Google Analytics to understand website traffic and user behavior. Google Analytics collects anonymized usage data through cookies. You can opt out using the Google Analytics Opt-out Browser Add-on. Google's privacy policy: policies.google.com/privacy.

CallRail — We use CallRail for call tracking, which replaces our phone number with tracking numbers to measure how callers found us. CallRail may collect call recordings (with notice), call duration, and the source that drove the call. CallRail's privacy policy: callrail.com/privacy-policy.

Resend — We use Resend to deliver transactional emails triggered by your form submissions (e.g., confirmation that we received your request). Resend processes your name and email address only for delivery purposes. Resend's privacy policy: resend.com/legal/privacy-policy.

4. Cookies

Our website uses cookies — small text files stored on your browser — primarily through Google Analytics. These cookies collect anonymous, aggregated data about how visitors use our site. They do not identify you personally.

You can disable cookies in your browser settings. Disabling cookies will not affect your ability to use our website, but some analytics features may not function correctly.

5. Phone Call Recording

Calls to our business may be recorded for quality assurance and training purposes. If your call is recorded, you will receive a disclosure notice at the start of the call. Call recordings are stored securely and accessible only to authorized staff.

6. Data Retention

We retain contact form submissions and service records for as long as necessary to fulfill your service request and for reasonable follow-up, typically up to 3 years. Google Analytics data is retained for 14 months per our Analytics configuration. CallRail retains call records per their own retention policy.

7. Data Security

We implement reasonable technical and administrative measures to protect the information you provide. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to any legal retention obligations)
• Opt out of Google Analytics data collection using the opt-out tool linked above

Colorado residents may have additional rights under the Colorado Privacy Act (CPA). To exercise any of these rights, contact us at the information below.

10. Links to Third-Party Websites

Our website may contain links to external websites we do not operate. We have no control over and assume no responsibility for the content or privacy practices of any third-party site. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: